Oh no, the shoes didn’t fit! How can I exchange them?
Place a new order on our website so that you get a new pair of shoes sent to you.
Send back the shoes that didn’t fit as they should. See “How do I return shoes?”
I want to exchange for a pair of shoes which are now a higher price.
If you bought a pair of shoes under a promotion and need to exchange them, we will of course make sure that you get the same price on the new shoes. Contact Customer Services for help and we will fix the price for you!