Frequently asked questions

You can always email us at myfriends@footway.co.uk or call 0800 098 8300

Returns

Do the shoes not fit?  You can easily return them without charge and get your money back. So that you can be entirely sure of your purchase, we offer a 365-day returns policy.

1. Put the shoes in the carton and put it in a durable plastic bag.
2. Close the bag, attach the return label and ask DHL Express (https://mydhl.express.dhl) to collect or call 0844 248 0844  to schedule collection by a courier. When booking a DHL Express pick-up, use the Waybill number stated on your return label.
3. Once we have received the shoes, we will refund you.
4. If you want to change the shoes, make a new order on the website.

Shipment

All products on the website are in stock.
When you order on weekdays, we will ship the shoes within 24h. You will then receive a tracking number via email.
Your shoes will arrive in 1-3 business days.

Children's sizes

1. Place the child's foot on a piece of paper.
2. Mark the heel and the longest toe.
3. Measure the distance between the markings.

When a child walks, its foot usually moves forward about 0.5cm.
The new shoes should be 1-2 cm longer than the foot.

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