Great that you want to buy shoes from us! This is where you will find loads of gorgeous shoes that are just waiting for you.
What’s the easiest way to find a certain shoe?
Chose your size and click on the search box in the top left-hand corner. In the next stage you can use our ingenious filters to sort by aspects such as colour, brand or the type of shoe. Under “shoe type”, you will see our silhouettes which make it easier to search for what you want. You can combine various search options as well. Have a go! If you need help, our friendly customer service helpers are always ready to lend a hand!
What happens then?
When you have clicked on “complete your order” at the checkout, you will get an order confirmation by email and our cheerful warehouse staff will spring into action. When the shoes are in a Footway package, you will get an email with tracking info so that you can follow your shoes’ journey all the way to your door. After a few working days, they will arrive at your house, ready to be introduced to your feet.
Hey, I haven’t received an order confirmation for my order.
It could be that the email from Footway has ended up in your junk folder, or in your “other mail” folder. If you can’t find your order confirmation in one of those places, contact our Customer Services and we will help you to solve the mystery.
Can I stop an order if it was wrong?
If you should want to cancel an order when the order confirmation pops up in your inbox, we will do everything we can to stop the parcel. Contact us as soon as you possibly can and it would be lovely it you could have your order number ready. If you email us, it’s great if you write “stop order” and your order number in the subject line. We will get back to you with the results as soon as we can.
What happens if the order cannot be stopped?
If the parcel is already on its way to you, please contact Customer Service to get a return label sent to you by email. Stick the return label on the parcel and leave it at your nearest DHL service point. Save the receipt you get as proof that you have sent the parcel back. If your parcel has been delivered to a service point, you can simply refrain from collecting it. After 5-8 days it will be returned without any extra cost.
As soon as your return has been received and registered at our warehouse, you will get an email. After that, your refund will be sent to the same bank account that you used to pay when you ordered the shoes.
Can I change an order?
Unfortunately, we cannot change existing orders. If you have chosen the wrong colour or shoe size, you can simply request that we stop the order, or return the wrong shoes and place a new order.
I want to know more about your prices!
All our prices include Swedish sales tax. Before you complete your purchase at the checkout, you will see an overview of everything in your basket and what everything costs. Any discounts that apply to your purchase are also shown here.
The prices on our website might change at any time without any sort of notification, so if you see a pair of shoes on offer, it’s a good idea to grab them quickly!
I have a discount code. Where do I enter it?
Before you click on “complete purchase” at the checkout, click on “PSSSST! Do you have a gift card or a promotional code?” and enter the code. If you get an error message that the code is invalid, it might have expired, or else something might have gone wrong. Try again and if it still doesn’t work, contact Customer Services and we will help you.
Where can I find information about current promotions?
You can find information about current promotions on our website, on Facebook and in our newsletter. Follow us there!
Can I use two promotions at once?
Unfortunately not, my friend. Our promotions are so advantageous that you have to choose which one you want to take advantage of if you happen to find two running at the same time.