General Terms and Conditions


The fine print… :-)

We are Footway Group AB, registered with the Swedish Companies Registration Office with corporate identity number 556818-4047, Box 1292, 164 29 Kista, Sweden. Our head office is located in Victoria Tower outside Stockholm. When you shop with us or use our services, apps and websites, Swedish law and the following terms and conditions apply. The conditions are important for both you and us because they describe what we expect from each other. They also give you useful information. We keep these Terms of Use updated and change them from time to time, so remember to check in before you buy, as the latest version applies. If you need help with anything, you are of course always welcome to contact us.


Orders

To shop with us, you must be at least 16 years of age and be authorized to use any of the payment methods we accept. The purchase must be made in your name. When you place an order, you will receive an email confirming that we have received your order. We then perform a routine pre-authorization to check that the payment is approved. Then, an agreement is created based on these terms. You may have the opportunity to cancel your order for a short period after the order has been submitted. If we have already packed your order, it is no longer possible. Then you must return your order and make a re-order. All orders are subject to availability. But don't worry, if there is a problem with an order, we will contact you. In rare cases we may have to refuse or cancel an order, or close or freeze an account (even if we have previously confirmed your order) - eg. if we think anything fishy is going on with an order or an account. If this happens to you and you think we have made a mistake, please do not get upset, but please contact us at myfriends@footway.co.uk or 0800 098 8300. We are very happy to discuss the matter with you.


Payments

Our payment options may vary depending on the country of purchase. When paying by debit or credit card, the purchase price will be reserved on your card at the time of ordering ("authorization"). The actual transaction will happen when we send the shoes to you.


In Denmark, Finland, Norway and Sweden you can pay with Klarna. When you pay via Klarna Invoice you shop safely, easily and do not have to pay until you have received your goods. The payment period is 14 days from the time we sent your shoes and you can pay in part if you create a Klarna account. When ordering with invoice, no invoice fee is added. If you forget to pay, there will be a statutory reminder fee and late payment interest as stated in the terms of each payment method. At the time of purchase, a credit check is made, which in some cases means that a credit report is taken. Then you get a copy of the credit report by mail. Personal data is handled in accordance with current legislation and Klarna processes personal data in order to carry out customer analysis, identification, credit control and marketing. Personal idenification numbers are used as customer identification numbers for customer management purposes. Read more at www.klarna.se .


In Austria, France, Germany, Netherlands, Poland, Switzerland and UK, you can pay with Adyen. When you pay via Adyen, you shop safely, easily and the money is drawn when we ship your goods. Information shared with the banks is sent encrypted and your card number is protected by a certified system according to the card issuer's security standards. Personal data is handled in accordance with current legislation and Adyen deals with these in order to carry out customer analysis, identification, credit control and marketing. Read more at www.adyen.com .


You can also pay with Paypal. When you pay via PayPal, you shop safely, easily and the money is drawn when we ship your goods. Personal data is handled in accordance with current legislation and PayPal deals with these in order to carry out customer analysis, identification, credit control and marketing. Read more at www.paypal.com .


Prices and product descriptions

There is a lot going on here at Footway's head office, and sometimes it happens that we post a wrong price or incorrectly describe a product. If we discover an error that concerns any of the goods you have ordered, we will notify you as soon as we can and give you the opportunity to confirm your order again (at the right price) or cancel it. Depending on the selected delivery method and delivery address, a fee may be charged. Any fees will clearly be shown when you enter the checkout and are included in the total amount. Prices include VAT.


Delivery

Here at Footway, we work hard to meet all delivery times, but sometimes there may be delays - eg. due to delays at our shipping partners, logistical problems or bad weather. Delivery is performed by the freight supplier which is stated in the checkout and includes any return shipping. If applicable, shipping costs may vary, but appear before the purchase at the checkout. We will keep you updated as far as we can and you should be able to track your shipment via a shipping number. If you do not receive a delivery confirmation, check your spam filter because emails may be accidentally placed there. You are always welcome to contact us if any problems arise or if you are wondering about anything. To be able to offer fast delivery, we have all products available for sale in stock.


Returns and Refunds

Do you want to return an item you do not want?  We understand, sometimes it happens that one product is simply not working for you and you want to get the money back. Don't worry, as long as the shoes are in original condition, we can accept returns, subject to the rules below. If you return within 365 days of receiving them, we will refund the full amount of the shoes to the original payment method. We strive to refund you within 14 days of receiving the return. After that? We cannot accept returns of unwanted goods after the time frame for returns above has passed. If you try to make a later return, we may return the shoes to you and ask you to cover the delivery costs. Original Condition Of course, it is fine to try the shoes on like you would in a store, but please do not use the shoes. If they are returned to us and are damaged, used or in an improper condition, you will not be able to get a full refund and we may need to return them to you (and ask you to cover the shipping costs). All shoes are inspected at return. All shoes must be returned in original condition and in original packaging (where possible).


Fair use If we notice an unusual pattern of returns that do not look right, such as If we suspect that someone is actually using their purchases and then returning them or ordering and returning large quantities of goods - much, much more than even the most loyal Footway customer would order - we may need to close down the account and other accounts that are associated with it. If this should happen to you and you think we have made a mistake, please contact us so we can discuss this with you.


Right of withdrawal The law gives you 14 days right of withdrawal. You do not need to give a reason, but if you regret a purchase under the right of withdrawal, we ask you to contact us. We will refund within 14 days of receipt of the shoes. If you return the shoes after the 14 days, you do not need to notify us. You will receive money for the shoes up to 365 days after purchase. Remember that the shoes should be in original condition and in their original packaging (where possible). If you wish, you can use a withdrawal form as follows:


Cancellation form
If you want to cancel the agreement, fill out this form and return it

To: Footway Group AB
Mineralgatan 7, 254 64 Helsingborg, Sweden
e-mail: myfriends@footway.co.uk

I / We (*) hereby announce that I / we (*) withdraw from my / our (*) purchase agreement regarding the following goods (*) / services (*)
Ordered (date) (*) / Received (date) (*)
Name of the consumer (s):
Address to the consumer (s):


Signature / signatures (applies only to paper form)
Date
(*) Delete not applicable.


Promotional Codes

Occasionally, we may offer you promotional codes that you can use to reduce the price on selected products. You enter the code at the checkout before you make your purchase. Each promotional code has its own terms, which will be described when you receive it (eg what products it applies, if it can be used one or more times, when it can be used etc.) Promotional codes cannot be combined with other offers. If you receive a unique promotional code intended for you personally, please keep it secret and not allow anyone else to use or exploit it. If we believe that an promotional code has been used incorrectly in any way (eg sold or shared with others), we may cancel it and / or freeze your account, or even close the account without notifying you.


Your Personal Information

Our Privacy Policy describes how we will use information about you. We at Footway love to be able to interact with you via our website and via social media. But we cannot control social media platforms or how to set up your profiles on them. Check and choose your privacy settings so that you are familiar with and comfortable with how your personal information is used on these platforms. What not to do ... We know it is obvious, but you must not abuse or manipulate our sites, apps or other services ("Sites") (eg upload viruses or other malicious technical material or perform overload attacks or the like) or in any other way interfere with our technology or functionality, or steal our or our customers' data. If you do any of this, it may be a law offense, but it can also prevent us from giving our loyal Footway customers the best possible service, so we take this kind of event seriously. Footway will report any such violation or activity (and provide any information about the persons involved) to the relevant law enforcement authorities. You may not ... use automated systems or software to extract data from our sites, also known as scraping.


If you are not satisfied with our handling of your personal data, please contact your local data protection authority or the The Swedish Data Protection Authority at datainspektionen@datainspektionen.se or Box 8114, 104 20 Stockholm, Sweden.


Intellectual Property, Software and Content

Footway owns or is authorized to use any intellectual property on its websites. All such rights are reserved. You have the right to store, print and display content from our sites for personal use only. You may not use any part of the Site for commercial purposes unless you have our express permission to do so. Links to this site. Feel free to link to the Footway as long as it is done in a way that doesn't hurt our reputation or you benefit from our reputation. Please do not link to the site in a manner that suggests any kind of approval or recommendation of Footway where there is no such.


Do you have complaints or need to talk to us?

Sometimes somethings may go wrong and you may want to contact us. If so, we appreciate if you contact us at myfriends@footway.co.uk . We do not send any written confirmation of your message, but will respond to your comments as soon as possible and no later than 14 days. If we fail to provide a solution that you are happy with, you can refer your complaint to the EU online dispute resolution platform: www.ec.europa.eu/consumers/odr .


Legal Info

We may change, remove or modify our products, services and / or any part of the Website at any time (including our Terms of Use). Our terms and conditions apply under Swedish law. Warranties All goods you purchase from us are covered by the warranty that the product is or does what the consumer can reasonably expect from it. A factory warranty also applies to certain products.


Terms and Conditions for User Generated Content

#YesFootway Do you know what our favorite thing in the world is? Happy customers. We are happy when a happy customer wears shoes from Footway on social media. So we want to show the world. Therefore, we ask for permission to share our customers' photos with other customers. When we do, the pictures are often published on our website - and sometimes in other channels such as Facebook, Instagram or our newsletter. By responding to our request with hashtag #yesFootway, you agree to the following:


You provide Footway Group AB (org. no. 556818-4047), a non-exclusive, royalty-free worldwide license to use images you have replied to #yesFootway, hereinafter referred to as "image", in our marketing and / or advertising , including in the gallery on the website, social media, newsletters, e-mail and other customer communications and other marketing purposes. You certify that you own all rights to your images and that you have the consent of any person appearing in your photos - to discard your rights. You certify that the Footway Group AB does not violate any third party rights or violate any law when using your images. If you are under 18, you confirm that you have parental consent. In addition, you hereby release Footway Group AB from all obligations to pay you for the use of your photos. If you later want your picture to be removed from our social media or website, contact us by e-mail or phone, and we will make sure that the pictures are deleted.


Content you created on our platform

Our rights When you share by creating content on our platform, we want other customers and suppliers to be able to access your experience. By sharing, you provide Footway Group AB (org. no. 556818-4047), a non-exclusive, royalty-free worldwide license to use, distribute and copy the content that you have created on our platform, in our business and / or marketing including on websites, social media, newsletters, email, in communications and other marketing purposes. You still own the content you create and can share the content with others wherever you want. By sharing content, you give us permission to use your name and information about the content you create. Under these terms, you hereby waive the Footway Group AB from any obligation to compensate you for the use of your name and the content you create.


If you use content covered by intellectual property rights that we have and make available on our platform, we retain all rights to that content.


Your obligations You certify that you own all rights to the content you create. You must not share anything on our platform that is illegal, discriminatory, misleading or false. You certify that the Footway Group AB, when using your content, does not infringe or violate any third party rights or violate any law. If you are under 18, you confirm that you have parental consent.


We may remove content that violates our terms and prevent you from continuing to create content if you violate our terms. We can also take these measures in cases where we are required to do this by law.


Contact

Legally responsible publisher

CEO and responsible for the website is Daniel Mühlbach.





Privacy Policy


Protecting Your Privacy

Footway Group AB, corporate no. 556818-4047, is responsible for personal data and responsible for protecting your personal data. We at Footway are fully dedicated to protecting your privacy. If you have any questions about how we protect your privacy, please email our Data Protection Officer at oss@footway.se.


Here's how we use your name and contact information

Deliver orders to you. Send service messages e.g. shipping information. Send you information by e-mail, sms or mail regarding our new products and services. To prevent and detect fraud against either you or Footway - boring but very important. View Footway ads for you when browsing the web. So that you can see our latest products and offers. Find out what you and other customers like. To ensure that we give you what you want and to be able to stay ahead of the competition. Of course, you do not have to give us any of these personal data, but if you do not, you may not be able to buy from the site and you will not be able to get the best possible customer experience. But that's your choice, and we respect it.


Your contact history with us

What you have said to us, for example, by phone, e-mail or on social media, we use to complete our agreement and to make our service better for you. The information is also used for internal training purposes so that we can continue to improve our service.


Purchase history and saved Items

What you have bought and what you have saved in your shopping cart is important information for us to be able to sell, provide support and handle returns. To constantly improve our product offer, we use data from purchases and returns in our procurement.


Information on how you use our site

Information you give us when browsing Footway, such as IP address and device type, we use to improve your shopping experience and to prevent and detect fraud against either you or us - boring but very important - and to fulfill our legal obligations to handle information about you.


Information from linked accounts

If you link your Google or Facebook accounts to us, we use them to allow you to easily sign in to our site without having to create a special account.


Here's how we share information about you

We will never sell any of your personal information to third parties - such as your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe that this is absolutely necessary for us to do so. However, we share your personal information with the following categories of companies, as an important part of being able to offer our services to you: Companies within Footway Group AB, our partners for e.g. payment solutions, freight and warehouse. Service providers that help us with e.g. development, support, authorities and credit scoring companies that are needed to enable us to deliver what we promise. We may provide third parties with aggregated but anonymised information about and analyzes of our customers, and before we do so we make sure that you cannot be identified through that information. Any disclosure of personal data in connection with full or partial sale of the business will take place according to laws applicable at the time for personal data.


Marketing Information

In order to keep you informed about us, your orders and to help you find new products, we can send messages by email and text messages. You can ask at any time to stop sending you marketing messages. Please note that since the Footway consists of a complex network of many different systems, it may take a few days before all systems are updated, so you may be able to receive more messages from us while we process your request. Turning off marketing messages does not mean that we stop sending support messages about your orders, for example.


Ads for Footway Online

We also engage in online advertising to keep you informed of what we are doing and to help you see and find our products. Like many other companies, we show Footway ads to you when you visit other websites and apps. We do this using a variety of digital marketing networks and ad slots, and we use a variety of advertising techniques offered by some sites and social networks. The ads you see are based on information we have about you or about your previous use of Footway (such as your search history on the Footway and the content you've read on Footway) or about the Footway ads you've clicked on before.


Registering Your Information

We keep information about you as long as we have your consent, or as long as we need it to provide you with products and services. If there are reasonable reasons or if we are required to comply with legal requirements, resolve conflicts, prevent fraud and abuse or uphold our general terms, we may also retain some of your personal information even after you have withdrawn your consent.


Your rights

You have many rights to your personal information. For example, the right to know what we are storing and how your information is used, the right to request the correction of incorrect information, the right to request that we delete your data and the right to object to the local data protection authority (EU national data protection authorities) .


Changes to how we protect your privacy

We may change this page from time to time to reflect how we treat your personal information. If we make significant changes, we will clarify this on the Footway website or in other Footway services, or through other contact paths, such as email so that you can review the changes before continuing to use Footway.


Cookies

We use cookies on our site. Different types of cookies are used for various reasons. Here are described what different types we use and why. Function Cookies enable you to navigate the site and use our features, such as "Add to Cart" and "Save Favorite". To improve website functionality and your shopping experience, Cookies for analysis allows us to measure and analyze how our customers use the site. When browsing or shopping with us, Customer Service Cookies will remember your choices (like your language or location), so we can make your experience as smooth as possible and more personal. Marketing cookies are used to display ads that are relevant to you. They also limit the number of times you see an ad and help us measure efficiency and improve our advertising. Third Party Cookies are used by partners who help make our offerings more interesting to you. Therefore, temporary cookies are saved from partners on your device. This is, for example, information about which products you have looked at. The purpose is to be able to show you offers that match your interests as best as possible.


By using our site, you agree that the above types of cookies will be placed on your device and that we will have access to them when you visit the site in the future.


How can I prevent cookies from being saved? Most browsers can be configured to completely block the use of cookies. Keep in mind that your user experience may be affected and you may not be able to use some features on our site.


Further information on cookies can be found at http://ec.europa.eu/ipg/basics/legal/cookies/index_en.htm


Contact Us

We are always happy to talk to our customers. And in the event that you are not satisfied with something, we are extra grateful if you contact us directly. Hopefully we can help you while giving us an opportunity to improve ourselves myfriends@footway.co.uk




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